Refund and Cancellation Policy

Last Updated: October 2026

1. Cancelling

You can cancel a subscription at any time from the Premium tab of your dashboard. Only the server owner can do this. After you cancel, you will not be charged again, and your paid features keep working until the end of the period you already paid for.

2. Refunds

Payments are for the billing period they cover, and are generally not refunded once the period has started. We will look at a refund request fairly in cases like these:

• You were charged twice, or charged by mistake
• You were charged after you cancelled
• A paid feature did not work for a long time and we could not fix it
• The law where you live gives you the right to a refund

Where Stripe is the seller of record, Stripe may also handle refunds and disputes under its own rules, and a refund may need to be requested through Stripe.

3. How to ask

Owners can send a refund request from inside Staffly: the Premium tab of the dashboard for a server plan, or the Plan page of a Staffly Link workspace. Tell us which plan it is for, the date of the payment, and what went wrong. We reply in the same place. If you cannot get in, contact the Staffly team through our official support channels. Please ask before opening a dispute with your bank, so we can fix it faster.

4. Approved refunds

An approved refund goes back to the original payment method through Stripe. It can take several business days to show up. A refund may end the paid features for that period straight away. Taxes collected on a refunded payment are refunded with it.

5. Suspended servers

If Staffly suspends a server or account for breaking the Terms of Use, payments for that period are not refunded.

6. Changes

Staffly may update this policy. The new version is posted here with a new date.

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