Premium Terms

Last Updated: October 2026

These Premium Terms apply on top of the Terms of Use and the Privacy Policy when you buy Staffly Premium or an add-on suite for a Discord server. If they conflict, these Premium Terms win for anything to do with paid features.

1. What you are buying

Staffly Premium is a paid subscription for one Discord server. It can include a custom look for the bot (name, logo, banner and accent color), hosting of your own custom bot, and access to the add-on suites that Staffly says are included. Both plans include every paid Staffly Link feature (HR, Recruitment, Incidents and Leave of absence). Those features and the other add-on suites (Recognition and Community) can also be bought one at a time as their own subscription. Staffly Link scheduling, tasks and staff logins are free. Features that are shown as "Coming soon" are not part of what you buy until they are released.

A subscription belongs to the server it was bought for. It cannot be moved to another server.

2. Who can buy

Only the real owner of the Discord server can start a purchase or manage billing. By buying you confirm you are at least the age of majority where you live, or have the permission of the person who is, and that you can enter into this agreement.

3. Prices, billing and renewal

The price is shown before you pay, on the Stripe checkout page. Subscriptions renew automatically each billing period at the price shown, until you cancel. Staffly may change a price. A change applies from your next renewal, and only after it has been shown on the dashboard or the checkout page. If you do not agree to a new price, cancel before the renewal.

4. Payments and taxes

Payments are handled by Stripe. Where Stripe Managed Payments is turned on for your purchase, Stripe acts as the seller (merchant of record) for the payment. That means Stripe works out, collects and pays the sales tax, VAT or similar taxes that apply to you, and shows them at checkout. The price you see at checkout is the price you pay, including any tax Stripe adds. Stripe's own terms and privacy policy apply to the payment, and Stripe may need to collect extra details from you to take payment or to meet tax and legal rules. Staffly does not see or store your full card number.

If Managed Payments is not available for a purchase, Staffly stays the seller and any taxes that apply are your responsibility unless the checkout page says otherwise.

4A. Free trials

Staffly may offer free trials of Premium with no card needed. A trial gives you Premium for the length shown, then switches off on its own. You are never charged for a trial and it never turns into a paid plan unless you subscribe yourself. A trial can be used once for each server and once for each person. Staffly may also open Premium for every server for a limited time, or close Premium or any paid feature at any time, including for servers that already have a trial or a subscription. If Premium is closed while you have a paid subscription, your subscription is not charged for the time it is closed, and Staffly will either extend it by the same time or refund that time.

5. Cancelling

The server owner can cancel at any time from the Premium tab, which opens the Stripe billing page. Cancelling stops future renewals. Your paid features keep working until the end of the period you already paid for, then they switch off. Cancelling does not by itself delete anything.

6. Refunds

Refunds are covered in the Refund and Cancellation Policy.

7. Failed payments

If a payment fails, Stripe may try again. If it still does not go through, the subscription ends and paid features switch off. You can buy again at any time.

8. When paid features switch off

When a subscription ends, the custom look returns to the default Staffly look, any custom bot hosted for you is stopped, public Community pages stop being shown, and suites you no longer have are locked. Records you entered in a suite are kept so that they are still there if you buy again, until you remove Staffly from the server or ask us to delete them. Staffly may delete suite data that has been locked for a long time, and will not be required to keep it.

9. Custom bot hosting

If you use custom bot hosting you give Staffly your own bot's token so we can run that bot for your server. You must own the bot or have the right to give us its token, and the bot must follow Discord's Terms of Service and Developer Policy. Your token is stored encrypted and is used only to run your bot. You can remove it at any time from the Premium tab, and it is deleted when you do. If you think a token has leaked, reset it in the Discord Developer Portal straight away.

Staffly may limit how many custom bots it hosts, and may stop a custom bot that breaks Discord's rules, harms the service or puts other servers at risk. Hosting is provided as available and is not guaranteed to run without interruption.

10. Branding and uploads

Logos, banners and other uploads must be yours to use and must not be illegal, hateful, sexual, misleading or copied from someone else. They are shown publicly (Discord has to be able to load them), so do not upload anything private. Staffly may remove uploads that break these rules.

11. Add-on suites

Suites are covered in more detail in the Terms of Use, Section 15 and the Privacy Policy, Section 8. Records you keep in the HR, Recruitment and Incidents suites are about real people. You are responsible for having a lawful reason to keep them, for keeping them accurate and fair, and for following the laws that apply to you. Staffly is not your employer or legal adviser, and the suites are record keeping tools, not legal, HR or compliance advice.

12. No guarantee

Paid features are provided as available. To the fullest extent the law allows, Staffly is not liable for losses caused by an outage, a bug, lost data or a feature changing, and its total responsibility to you for a paid feature is limited to the amount you paid for it in the 3 months before the problem. Nothing here limits rights you have by law that cannot be limited.

13. Changes

Staffly may update these Premium Terms. The new version is posted here with a new date. If a change is important, we will say so on the dashboard. Keeping your subscription after a change means you accept it.

14. Contact

For billing questions, contact the Staffly team through our official support channels. Please say which server the subscription is for.

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